Privacy Policy

Effective Date: January 19, 2026

At Favoecom, we hold a deep respect for the privacy of our customers. Whether you are ordering a complex handcrafted puzzle or a curated design object, we recognize the trust you place in us when sharing your personal information. We are committed to safeguarding that data with the highest standards of integrity.

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from favoecom.com. As a Maryland-based company shipping globally under DDP (Delivered Duty Paid) terms, we adhere to international privacy standards, including the GDPR (Europe), CCPA/CPRA (USA), PIPEDA (Canada), and the Privacy Act (Australia).

1. Information We Collect

We collect only the information necessary to provide you with a seamless shopping experience and to fulfill our contractual obligations.

A. Information You Provide Directly

• Contact Information: Name, email address, and phone number.

• Shipping Address: Your physical street address used for order delivery.

• Payment Information: To ensure maximum security, we do not store full credit card numbers. Transactions are processed via PCI-DSS compliant third-party gateways (e.g., Stripe, PayPal).

• Order Details: Purchase history, custom engraving specifications (for personalized gifts), and relevant invoices.

B. Information Collected Automatically

When you browse our site, we automatically collect certain technical data through cookies and similar technologies:

• Device Data: IP address, browser type, device type, and time zone.

• Usage Data: Pages viewed, items added to the cart, and browsing patterns.

2. How We Use Your Information

We process your data for the following essential business purposes:

• Order Fulfillment: Processing payments, arranging logistics with standard carriers, and managing shipments.

• Global Customs & Duties (DDP): As Favoecom handles import taxes for international orders, we share necessary order details with customs authorities and brokers to facilitate clearance on your behalf.

• Customer Support: Addressing inquiries, managing returns, or resolving quality-related claims.

• Communication: Sending order confirmations, tracking updates, and essential service notices.

• Marketing: Sending newsletters or product launches only if you have explicitly opted in. You may unsubscribe at any time.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share data with trusted partners essential to our operations:

• Logistics Carriers: We share delivery details with carriers (e.g., UPS, FedEx, DHL) to ensure your items arrive safely.

• Customs Authorities: Required for international DDP shipments to ensure legal compliance and tax payment.

• Payment Processors: To securely process your transactions in USD.

• Service Providers: Platforms such as Shopify (hosting) and email marketing tools used to manage our storefront and communications.

4. International Data Transfers

Favoecom is headquartered in Bowie, Maryland, USA. If you are visiting from the UK, Europe, Canada, or Australia, please be aware that your information will be transferred to, stored, and processed in the United States. By using our site, you acknowledge this transfer. We utilize industry-standard technical measures and encryption to ensure your data remains protected during transit.

5. Your Rights (By Region)

We empower our customers to manage their data based on local regulations:

• United States (CCPA/CPRA): Rights to know what data is collected, the right to delete, and the right to non-discrimination.

• Europe (GDPR) & United Kingdom: Rights to access, portability, rectification, and the “Right to be Forgotten.”

• Canada (PIPEDA): Rights to access and correction of personal information.

• Australia (Privacy Act): Right to request access and correction of inaccurate data.

To exercise any of these rights, please email us at support@favoecom.com. We aim to respond to all legitimate requests within 30 days.

6. Cookies & Tracking

We use cookies to enhance site functionality:

• Essential Cookies: Necessary for the shopping cart and secure checkout process.

• Analytics Cookies: Help us understand customer preferences to improve our product collections.

• Your Choice: You may disable cookies in your browser settings, though this may prevent you from using certain checkout features.

7. Data Retention

We retain your information only for as long as necessary:

• Order Records: Retained for tax, accounting, and warranty purposes.

• Marketing Data: Retained until you opt-out or unsubscribe.

8. Security

We implement rigorous security protocols to protect your data:

• SSL Encryption: 256-bit SSL technology to protect data during transmission.

• Restricted Access: Only authorized personnel can access order details to fulfill support requests.

• PCI Compliance: We never handle your raw payment data; all transactions are managed by certified secure partners.

9. Changes to This Policy

We may update this policy periodically to reflect changes in legal requirements or our operational practices. The “Effective Date” at the top will indicate the most recent revision.

10. Contact Us

For questions regarding our privacy practices or to submit a data request:

• Email: support@favoecom.com

• Address: 2308 Brooke Grove Rd, Bowie, MD 20721, United States

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET - Eastern Time)