Privacy Policy

Effective Date: December 16, 2025

At Favoecom, we respect the privacy of our customers. Whether you are ordering a small puzzle or a large custom bookshelf, we understand that you are trusting us with your personal information. We value that trust and are committed to protecting your data. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from favoecom.com. As a Maryland-based company shipping globally under DDP (Delivered Duty Paid) terms, we adhere to international privacy standards, including GDPR (Europe) and CCPA (USA).

1. Information We Collect

We collect only the information necessary to process your order and improve your experience.

A. Information You Provide Directly

• Contact Information: Name, email address, and phone number.

  • Note on Phone Numbers: For our Tree Bookshelf customers, a valid phone number is mandatory. Our freight carriers require it to schedule a delivery appointment with you.

• Shipping Address: Physical street address (We cannot ship furniture to P.O. Boxes).

• Payment Information: We do not store full credit card numbers. Transactions are processed by secure third-party gateways (e.g., Stripe, PayPal).

• Order Details: What you bought, custom engraving text (if any), and order history.

B. Information Collected Automatically

When you browse our site, we automatically collect:

• Device Data: IP address, browser type, time zone, and device type (mobile/desktop).

• Usage Data: Pages viewed, items added to cart, and time spent on the site.

2. How We Use Your Information

We use your personal data for the following business purposes:

• Order Fulfillment: To process payments, arrange shipping, and coordinate delivery appointments for large furniture.

• Customs & Duties (Global DDP): Since Favoecom covers import taxes for international customers, we must share your order details (value and contents) with customs authorities and brokers to pay these fees on your behalf.

• Customer Support: To answer questions, handle returns, or resolve damage claims.

• Communication: To send order confirmations, tracking numbers, and invoices.

• Marketing: To send you newsletters or product launches only if you have opted in. You can unsubscribe at any time.

• Fraud Prevention: To screen high-value orders (especially furniture) for potential risk.

3. Sharing Your Information

We do not sell your personal information. We only share data with trusted partners essential to our operations:

• Logistics & Freight Carriers: We share your name, address, and phone number with carriers (UPS, FedEx, and specialized Furniture Freight services) to deliver your order.

• Customs Authorities: Required for international shipments to facilitate DDP clearance.

• Payment Processors: To securely process your USD transactions.

• Service Providers: We use platforms like Shopify (hosting) and email services to manage our store.

4. International Data Transfers

Favoecom is headquartered in Bowie, Maryland, USA.

• If you are visiting from the UK, Europe, Canada, or Australia, please be aware that your information will be transferred to, stored, and processed in the United States.

• By using our site, you acknowledge that your data will be handled under US laws. However, we take appropriate technical measures to protect your data during these transfers.

5. Your Rights (By Region)

We respect your privacy rights based on your location.

A. United States (CCPA/CPRA)

• Right to Know: You can request details about the personal information we collect.

• Right to Delete: You can ask us to delete your data (subject to tax/legal retention requirements).

• Non-Discrimination: We will not treat you differently for exercising your privacy rights.

B. Europe (GDPR) & United Kingdom

Applies to customers in the UK and EEA countries.

• Access & Portability: You can request a copy of your personal data.

• Erasure: You have the “Right to be Forgotten.”

• Correction: You can ask us to fix inaccurate information.

• Objection: You can object to the processing of your data for marketing purposes.

C. Canada (PIPEDA)

• Access: You have a right to access the personal information we hold about you.

• Correction: You may request that we correct any inaccurate information.

• Withdraw Consent: You may withdraw your consent for marketing communications at any time.

D. Australia (Privacy Act 1988)

• Access & Correction: You have the right to request access to your personal information and request corrections if it is inaccurate.

How to Submit a Request: Email support@favoecom.com. We aim to respond to all legitimate requests within 30 days.

6. Cookies & Tracking

We use cookies to ensure our website functions properly.

• Essential Cookies: Required for the cart to work and for secure checkout.

• Analytics Cookies: Help us understand which products are popular.

• Your Choice: You can disable cookies in your browser settings, but this may prevent you from using the checkout feature.

7. Data Retention

We retain your personal information only as long as necessary:

• Order Records: Kept for tax, accounting, and warranty purposes (especially important for our furniture warranty).

• Marketing Data: Kept until you unsubscribe.

• Support Messages: Kept to provide history for future inquiries.

8. Security

We implement industry-standard security measures:

• SSL Encryption: Protects your data during transmission.

• Restricted Access: Only authorized personnel can access order details.

• Secure Payments: We rely on PCI-DSS compliant partners; we never see your raw credit card data.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices (e.g., adding new shipping destinations) or for legal reasons. The updated version will be indicated by the “Effective Date” at the top of this page.

10. Contact Us

If you have questions about our privacy practices, please contact our team:

• Email: support@favoecom.com

• Address: 2308 Brooke Grove Rd, Bowie, MD 20721, United States

• Support Hours: Monday–Sunday, 8:00 AM – 5:00 PM PST